Refund Policy
At Research Planet, customer satisfaction is our top priority, and we are committed to providing high-quality research and writing services. However, we understand that there may be instances where you might need a refund. Our refund policy is designed to be fair and transparent, ensuring that your needs are met while maintaining the integrity of our services.
Please read our refund policy carefully to understand the situations in which you may be eligible for a refund and the process for requesting one.
You may be eligible for a refund under the following conditions:
Non-delivery of work: If the work was not delivered to you by the promised deadline.
Quality concerns: If the work you receive does not meet the requirements specified at the time of order or falls below the quality standard as outlined in our service guarantees.
To be eligible for a refund, the following conditions must apply:
The work must not have been submitted to any third party (e.g., your institution or another platform).
You must request a refund within 7 days of the delivery date.
You must provide sufficient proof of the issue that caused the dissatisfaction (e.g., missing instructions, inadequate quality, etc.).
Order cancellation: If you decide to cancel your order before it is assigned to a writer or if the task is not completed as expected.
If you believe you are eligible for a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email or live chat. Provide your order details, including your name, order number, and a clear explanation of the issue.
Review Process: Once we receive your refund request, our team will review the details and assess whether the issue qualifies for a refund.
Decision: You will be notified of the decision within 3-5 business days. If the refund is approved, we will process it promptly.
The amount refunded will depend on the specific circumstances surrounding the refund request. Our refund options are as follows:
Full Refund: You may be eligible for a full refund if:
You cancel your order before we assign it to a writer.
We fail to deliver the work by the agreed-upon deadline.
The quality of the completed work does not meet the requirements outlined in your order and cannot be revised to your satisfaction.
Partial Refund: If the work is partially completed and delivered to you, a partial refund may be issued based on the amount of work completed. This will be assessed on a case-by-case basis.
Refunds will not be issued under the following circumstances:
Submission of work: If the work has been submitted to any third party or institution, we will not process a refund.
Request beyond the allowed period: If the refund request is made more than 7 days after the delivery date, we cannot process the request.
Approved work: If you approve the work and accept it, no refund can be requested. Please ensure that you review the work thoroughly before approval.
Late revisions: We do not issue refunds for delays in revisions, as they are considered part of the ongoing project. Make sure to provide ample time for revision requests.
If you believe that you have been charged twice for the same order, please contact us immediately. Provide a copy of the receipts for both payments, and we will investigate the issue and issue a refund for the duplicate payment.
Once your refund request is approved, we will process your refund within 3-5 business days. Depending on your payment method, it may take additional time for the funds to appear in your account. Please note that bank processing times may vary, especially with international transactions.
You are eligible for a full refund if you cancel your order before it is assigned to a writer. Once the order has been assigned, we reserve the right to issue only a partial refund, depending on how much work has already been done.
Refunds for canceled orders are subject to the following guidelines:
Full refund: If the order is canceled before it is assigned to a writer.
Partial refund: If the order is canceled after research has started but before writing is completed.
No refund: If the order has been completed and delivered on time.
Accurate details: Make sure to provide clear and complete instructions when placing your order. Refund requests based on misunderstanding or incomplete information may not be eligible for a refund.
Revisions: If you are not satisfied with the quality of the delivered work, we offer free revisions within the allocated time. Please refer to our revision policy for more details.
At Research Planet, we value your trust and are committed to ensuring you receive the highest quality of service. If you have any questions or concerns about our refund policy, don’t hesitate to contact our support team. We’re here to help!
Contact Information
Live Chat: Available on our website